Policies & Legal Notices

At Solune Wellness, your privacy is important to us.

Privacy Policy

We collect only the personal information necessary to provide services, including name, contact information, and payment details.

All information is securely stored and never sold or shared with third parties, except as required by law or to process your booking/payment.

You may request access, correction, or deletion of your data at any time by contacting our support team.

Our website and booking system may use cookies to improve user experience.

Legal Notice

Solune Wellness Center provides wellness experiences including relaxation spaces, saunas, salt rooms, therapies, and plant-based lounge services.

We are not a medical facility. Our services are designed for relaxation and wellness support and should not replace medical advice, diagnosis, or treatment.

Guests assume full responsibility for their own physical condition and participation.

By entering the premises, guests agree to abide by facility rules and guidelines.

Terms & Conditions

All visitors must check in with their registered QR code or wrist fob.

Memberships, day passes, and packages are non-transferable.

Misuse of access devices (QR code/wrist fob) may result in immediate cancellation without refund.

Solune Wellness Center reserves the right to deny entry or remove guests who do not adhere to our policies or behave in a disruptive manner.

Booking Policy

All bookings must be made online through our official website or mobile app.

Walk-ins are not allowed entry..

Bookings are confirmed only after payment is received.

Guests are advised to arrive at least 15 minutes before their scheduled session.

Refunds Policy

Day passes and single bookings are non-refundable.

Monthly and premium memberships may be canceled with 30 days’ notice, subject to review.

Refunds are only considered in cases of double billing, technical errors, or unforeseen facility closures.

No refunds are issued for unused visits, no-shows, or early departures.

Occupancy Limit

To maintain a comfortable and serene environment, Solune Wellness Center limits occupancy to 100 guests per day.

Access is granted on a first-booked, first-served basis.

Once the daily occupancy is reached, no additional bookings will be accepted.

Members are encouraged to book in advance to secure their preferred time.